71%
said a strong understanding of tech is very important
People skills in frontline officers are more important than physical attributes of strength for 9 out of 10 respondents.
People remain a core part of the security programs of global companies and the skills required in a security professional are evolving.
The top traits and skills that are extremely important for frontline security officers to possess are: Integrity and honesty, a strong understanding of technology, Industry-specific experience, and Customer service skills.
Recruiting security officers will be a challenge for 8 in 10 CSOs.
Over 50% of respondents said the retention of qualified and experienced security staff, appropriate skills and experience are extremely challenging to the recruitment of security staff.
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Importance of front line officer skills
Global Average
74% said Integrity and honest is extremely important for people working in security as a front-line officer or similar.
14% said having a Military or law enforcement background is not at all important.
Top 5 Most Important Front Line Officer Skills
Regional Comparison
The graph below breaks down the most important skills for people working in security as a front-line officer or similar across the regions.
Challenges to Recruitment of security staff
Global Average
Over 50% of respondents said the retention of qualified and experienced security staff, appropriate skills and experience are extremely challenging to the recruitment of security staff.
Top 5 Biggest Challenges to Recruitment
Regional Comparison
North and Latin America found the following areas more challenging to recruitment than the world averages.
74%
believe that integrity and honesty are extremely important for front-line officers
67%
think that customer service skills are extremely important
61%
think emotional intelligence is highly desirable
75%
said integrity and honesty is extremely important in a security leader